The RMG

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Accessibility and Accommodations

The Robert McLaughlin Gallery is dedicated to sharing, exploring and engaging with our communities through the continuing story of modern and contemporary Canadian art.

The RMG is FREE to attend. We accept donations at our reception desk and $5 is the suggested donation amount. We regularly offer FREE programming and activities which can be found on our website.

  • The RMG is wheelchair accessible and manual wheelchairs are available.
  • ASL and sign language interpretation are available upon request.
  • Large Print, Tactile Tours & Audio Description are available upon request.

 

Public Accessibility Statement

The RMG strives to make our building, collections, exhibitions, and programs accessible to people of all abilities. We welcome your feedback.

Customer Service

Access to Goods and Services

The RMG will seek to provide barrier-free access to goods and services for all customers. Where barriers cannot be removed, alternate means for accessing goods or services will be provided to the best of the RMG’s ability.

Support Persons and Service Animals

If a customer is accompanied by a support person, the RMG will ensure that both persons may enter the premises together and that the customer is not prevented from having access to the support person. A customer with a disability accompanied by a service animal will be allowed access to premises that are open to the public unless otherwise excluded by law.

The RMG will waive participation fees to support persons, or when not possible, ensure the support person is notified of costs in advance. The RMG will attempt to accommodate the customer and support person to sit with one another. In situations where confidential information might be discussed, consent will be obtained from the customer before any potentially confidential information is mentioned in front of the support person.

Communication

The RMG understands the importance of accessible digital and non-digital forms of communication and will do its best to provide accessible types of communication and information to individuals of all abilities. Such accessible formats and communication supports will be provided upon request, in a timely manner and at no additional cost.

Service Disruptions

Service disruptions may occur for reasons that may or may not be within the control or knowledge of the RMG. In the event of any temporary disruptions to the facilities or services which customers with disabilities rely on to access or use goods or services, reasonable efforts will be made to provide advance notice.

When disruptions occur, the RMG will:

  • Post notices in the nearest accessible entrance to the service disruption;
  • Update the website with information about the disruption;
  • Contact customers with reservations or appointments; or
  • By any other method that may be reasonable under the circumstances.

The RMG will make every reasonable effort to indicate when services will resume and suggest alternatives that can be utilized during the disruption. In some circumstances, such as in the situation of unplanned temporary disruptions or emergencies, advance notice may not be possible.

Emergency Notifications

The RMG will provide emergency and public safety information, plans and procedures, maps and warning signs at evacuation points, and any other emergency alert information, in accessible formats or with appropriate communication supports, upon request.

The RMG will:

  • Work with any individuals requesting information and to see how to best meet their needs; and
  • Ensure emergency information can be seen, read, and heard by anyone.

Customer Feedback

Customer feedback can lead to improved service, increased clientele, and a reduction in complaints. The RMG will ensure that feedback can be provided by all customers through a variety of mechanisms, such as in person, by phone, e-mail, or social media. Feedback forms, along with alternate methods of providing feedback verbally (in person or by telephone), or written (handwritten, delivered, website, or e-mail), will be available upon request.

Customers who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

We look forward to your visit – Please get in touch and let us know how we can make it more enjoyable for you.

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Accessibility